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IP WiFi Security Camera 720p HD

FAQs

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Manuals • Videos • Downloads 

Network Delayed seriously

Because the video delay is related to IP Cam upstream speed, download speed & video resolution. If you encounter this problem, please let our technical service know your IP Cam ID, under what circumstances you meet this problem, we can analyze and solve it. If the remote browser appears slowly, you can put the resolution of the equipment transferred to QCIF (174 x 128), In general the speed will be faster. If this does not work, there may be problems with the installations, or network problem or other season.

 

Can not access the camera through 3G, 4G network or WAN?

To connect 3G 4G Network or To connect Globally Access, you have to login through WAN only one time. (after login through WAN, you can logout).

 

How to get better image result?

Rotate camera lens to get better image result, and fix it.

 

What is the international name of the device?

International general name of the device is "plug & play"

 

Frequency problems in WIFI setting

a) Click refresh to get network name(WIFI SSID).

b) Long distance, or there are closed obstacles.

c) Network name(WIFI SSID)have blank space key. (Suggest removing the spaces)

 

Light is not so strong

Brightness problem is related to the camera. Generally, contrast 4 and brightness 3 shows as appropriate, the specific parameters are related to the environment, you can adjust by yourself.

 

Only use the device in the LAN

Right click the device and choose to set IP address in the LAN, shown as below picture in red circle, and then select the option "only use the device in the LAN".

 

Network connector is too long

It's the similar question with above one, because the video network is break and no matter PC port or IPCAM port in this problem, it will lead to terminal; once we have tested and 24 hours continuous line browsed in other place. If this problem happened again, please contact with our QA department.

 

If "The requesting Camera "sys005" mpeg video failure!"

Your problem is because your network environment assigned a wrong IP address to your camera device, there have 2 reasons caused.

 

If you can't watch video on LAN, one reason might be, please check your IP camera device to see if you connect network cable & power supply correctly, another network cable side must connect to your router or switch. It takes a few minutes for the camera to work, after that you can right click "refresh" to check.

 

Another reason is your network exist 2 or 2 above DHCP server. Normally most users just have 1 DHCP server. With 1 DHCP server, camera can work very well, it can find device ID automatically on LAN, no need to set IP address.

 

But if your network has 2 or 2 above DHCP servers, have to set IP address.

 

A. Right click the camera ID, choose "Set the IP address", shown as below

 

B. At the window of "Change the camera IP", you can check whether the camera's IP address is in the same network segment as your computer's or not. For example, if your computer IP is 192.168.0.36, but your camera's IP address is 192.168.1.34, then you have to change your camera IP address to 192.168.0.34.

 

C. In the above window of "Change the camera IP", you also need to check whether the camera's gateway address is in the same as your computer's or not. For example, if your computer's gateway address is 192.168.0.1, but your camera's gateway address is 192.168.1.1, then you have to change your camera's gateway address to 192.168.0.1. After you finish setting, pls restart the program, and then the camera can work.

 

Hint/ clue:
How to know your own computer's IP and gateway address?Click "Start"/ run, input "cmd" at the following window,

 

At the "cmd" window, enter the letter "ipconfig", then you will know your own computer's IP address and gateway address.

 

Screen color is not very good

The color of the screen can be adjusted through the camera parameters. Our parameters are in accordance with the factory default setting which may not suitable for your environment.

 

Network Delayed seriously

Because the video delay is related to IP Cam upstream speed, download speed & video resolution. If you encounter this problem, please let our technical service know your IP Cam ID, under what circumstances you meet this problem, we can analyze and solve it. If the remote browser appears slowly, you can put the resolution of the equipment transferred to QCIF (174X128), In general the speed will be faster. If this does not work, there may be problems with the installations, or network problem or other season.

 

How can I see web view?

To see web view, you have to install first the browser plug-in for web view. Go to support page or click here download and install. then go to address: http://ie.scc21.com/ through internet explorer only [other browser are not supported for web view except internet explorer]. Enter your camera ID and password and login.

 

Then select camera ID

 

And double click on the button "main stream play"

 

Then watch the video.

 

Memory card is full it doesn't wrap. Why?

If the memory card is full, it will automatically overwrite previously stored data.

 

Picture is not always streamed although I can connect remotely.

If you are running other bandwidth-heavy tasks, such as downloads, peer-to-peer applications, or audio/video streaming, this may cause the camera's video feed to be delayed. To improve the quality of the video feed, close or stop any bandwidth-heavy applications when viewing your camera's Live View. Your camera requires at least 256K of bandwidth to stream video properly.

 

Alarm pictures is not uploaded.

Alarm upload pictures need to set up a mail alarm.

 

How to setup WiFi?

First connect the camera through cable and go to PC software. Add your camera and click on "set WiFi connection" by right click on camera ID.

 

Choose your WiFi and enter the password to match from the next drop-list or according to your network to choose the IP is automatically obtain or manually enter. The device will auto restart after choose " OK ".

 

It will take 1-2 minute until the camera on line again in LAN.
You can pull out the cable behind camera when it's done

 

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